| 6 | Rejected | Invalid Ticket | | | Active |
| 5 | Hold | Due to a Reason | | | Deactive |
| 4 | Complete | Task Done & Refunded | | | Deactive |
| 3 | Processing | Processing Replacement Query | | | Active |
| 2 | Pending | Checking Replacement Query | | | Deactive |
| 1 | Started | Just Received Replacement Query | | | Active |